Good morning, General Manager 👋
Every system. Every department. One intelligent view of your property.
Ask about a guest request, an operational decision or performance over any time period.
Occupancy intelligence
Requires your attention
5 itemsRevenue today
Operational health
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Ask Hospitality IQ ✦
Policy answers, decisions, historical analytics and action requests — appropriate to your role.
Popular questions
AI conversation
● Demo response engineAI must cite property policy/version and data freshness in production. No automatic purchases, reimbursement or external messages without authorisation.
Intelligence safeguards
General Manager: property-level operational, commercial and permitted staff information.
Responses identify SOP, policy owner and version. Unverified policies are flagged, never treated as approval.
Purchases, reimbursements, room charges and staff changes are routed to authorised approvers.
Operational results should show source system and refresh timestamp. Historical comparisons use consistent definitions.
Intelligence & Forecasts
Compare periods, predict demand, surface anomalies and ask follow-up questions.
Forecast demand · Next 7 days
Questions a GM can ask
Hotel Operations
Live-system-ready workflows for hotels and serviced apartment properties.
Front Office · Open items
3 itemsOperational AI actions
Policy & Knowledge Centre
Turn operating procedures, brand rules and local exceptions into trustworthy staff answers.
Example policy library
6 illustrative documents*Demo status and document versions are fabricated examples, not actual hotel policies.
How policy intelligence works
Connect hotel-controlled documents, SOPs, brand standards, menus, delegated financial authorities, room-service hours and compliance manuals. Answers cite the exact authorised policy and should be checked against the current version before use.
AI checks the linen SOP and stock/task system, then replies with what the applicable property policy allows, any exceptions, and whether approval is needed.
Requests & Approvals
Propose actions, route to the right person, and retain a clear audit trail.
Illustrative approval queue
| Request | Requested by | Category | Amount / Qty | Status | Action |
|---|
System Integration Hub
Connect to existing platforms via supported APIs, webhooks, partner integrations, approved exports or MCP adapters where available.
AI architecture — from your hotel systems to a secure answer
Recommended design: a property/tenant-isolated data service, credential vault, per-source read/write scopes, query-safe analytics layer, document retrieval with versioned citations, PII minimisation, audit logs, approval workflows, and explicit model/tool restrictions. Source-side permissions must be respected; a front-end role selector is not a security boundary.
Roles, Permissions & Security
One AI assistant with different data visibility, decision authority and approved tools for each user.
Example access matrix
| Capability | Staff | Dept. | GM | Regional |
|---|---|---|---|---|
| Read approved SOPs | ✓ | ✓ | ✓ | ✓ |
| Own assigned guest tickets | ✓ | ✓ | ✓ | — |
| Department SLA performance | — | ✓ | ✓ | Aggregate |
| Property occupancy & ADR | — | Optional | ✓ | ✓ |
| Staff personal data | — | Limited | Limited | — |
| Approve expenses | — | Delegated | Delegated | Delegated |
| Cross-property reporting | — | — | — | ✓ |
Illustrative only: production scopes require hotel-specific authorisation policies and separation of duties.
Security architecture
Portfolio Overview
A unified view for authorised regional, brand and ownership teams.
Properties at a glance
| Property | Location | Rooms | Occupancy | Open tickets | Performance |
|---|---|---|---|---|---|
| Harbour Grand Hotel | Melbourne | 300 | 86.7% | 18 | Healthy |
| Riverside City Hotel | Sydney | 260 | 81.2% | 12 | Healthy |
| Coastal Bay Resort | Gold Coast | 340 | 88.1% | 21 | Review service SLA |
| Metro Central Hotel | Brisbane | 280 | 77.4% | 14 | Revenue opportunity |
| Garden Park Apartments | Perth | 240 | 78.6% | 9 | Healthy |
One AI intelligence layer for your entire property
Keep the systems you already own. Make their information useful to every authorised employee.
They need answers and actions that combine operational context, rules and real business data.
Frontline confidence
Consistent answers for housekeeping, concierge, guest services and duty management — grounded in the correct property policy.
GM decision support
Occupancy, revenue, staff rosters, maintenance exposure, guest satisfaction and predictive workload in one conversation.
Enterprise oversight
Regional and ownership intelligence with property-level boundaries, approvals, traceability and consistent metrics.
Product approach
Hospitality IQ by BIGSMS is presented here as a proposed platform concept. The implementation would use each hotel's approved integrations, owned documents and real operating policies. Unlike a generic chatbot, the intended system combines data analytics, verified policy retrieval, permissions, forecasting and controlled workflow execution.
Suitable for single hotels, resorts, serviced apartments, mixed-use hospitality sites and regional hotel portfolios. This site does not represent an existing deployed service, production integrations or verified forecasts.
Contact Us
Tell us what you operate and which hotel systems you'd like to bring together.
Send BIGSMS a message
Let's connect your hotel intelligence
Whether you're a General Manager, owner, brand operator or technology partner, we can discuss your requirements for guest services, PMS integrations, maintenance, compliance, revenue analysis and hotel-specific knowledge.
Existing PMS and POS, cloud/on-premise systems, number of properties, staff roles, policy documents, data access and which decisions require approval.
Do not include API keys, guest details, staff records or confidential data in your initial enquiry.
Request a Personalised Demo
Explore the use cases and integration approach for your hotel or apartment complex.
Tell us about your property
What the demonstration can cover
Privacy & Data Handling
This is a locally runnable concept demonstration. It does not connect to a hotel database, collect analytics, call an AI service or store submitted personal information on a server. Contact and demo forms prepare a draft email using your device's configured email application.
A production hospitality AI platform would require a formal privacy policy and data-processing agreement identifying the legal operator, hosting regions, third-party processors, retention periods, data-subject rights and any cross-border transfers. Each hotel must authorise connected systems and the classes of guest and staff data exposed to AI.
Recommended controls include strong tenant isolation, least-privilege roles, audit logs, encryption in transit and at rest, private credentials, short retention where appropriate, sensitive-data filtering, and approved data residency. This page is informational and not a substitute for a legal privacy notice.
Demo Terms & Disclaimer
Hospitality IQ is a concept demonstration, not a live operational service. All hotels, room counts, forecasts, budgets, KPI values, policies, guests, approval queues and AI responses in this version are fictitious. Brand and supplier references are illustrative integration candidates, not claims of partnerships, certifications or connected functionality.
Nothing on this demonstration constitutes binding hotel policy, legal advice, financial approval, a service-level commitment, or permission to use an employee's personal purchasing account. Property-approved procedures and authorised management decisions govern real guest requests.
A commercial implementation would be subject to separately agreed scope, data access, vendor availability, security review, pricing, support and contractual terms.