CENTRO is intended to sit above a property’s existing technology stack, subject to authorised API access and data agreements.
Reservations, availability, occupancy, room status, arrivals, departures and rates from supported PMS sources.
Requests, service history, complaints, preferences and service-level tracking where permitted.
Engineering tickets, equipment history, preventive maintenance and outstanding risk items.
Staffing, rosters, training compliance, department coverage and authorised productivity measures.
POS, purchasing, expenses, daily revenue, ADR, RevPAR and historical comparisons.
Brand standards, hotel SOPs, incident records, inspection schedules and controlled documents.
Approved weather, local events, transport and other contextual sources that can influence demand.
Authorised Microsoft 365, email, internal messaging and task coordination workflows.
Vendor-supported APIs, webhooks and carefully governed model-facing tools when available.