The platform

Hospitality intelligence for every decision.

CENTRO is designed to combine hotel knowledge, authorised operational data and useful AI in a single interface.

How CENTRO works

From source system to answer, with hotel permissions and human oversight designed in.

01

Connect

Authorised integration to PMS, work orders, guest requests, HR, finance, policies and other sources.

02

Understand

Normalise property identifiers, timestamps, departments and policy versions.

03

Control

Enforce property, role and action permissions before retrieval or any sensitive workflow.

04

Explain

Deliver useful answers with evidence, freshness indicators and escalation paths.

Policy assistant

Helpful guidance without invented rules.

Hotel policies differ. Six towels may be a routine delivery in one property and an inventory exception in another. An after-hours Uber Eats expense can require explicit manager approval, or it may be prohibited. CENTRO should not guess.

  • Find the relevant hotel's approved SOP
  • Check role-specific spending authority
  • Quote document and revision metadata
  • Escalate if no applicable policy exists
Service

Guest amenities and exceptions

Housekeeping guidance
Finance

Allowable staff reimbursements

Expense approval controls
Compliance

What inspection is due today?

Maintenance and compliance records
Revenue

What should we staff next week?

Demand planning

Explore a fictional hotel in CENTRO.

The demo is interactive and runs directly in your browser.

Try the demo ↗